Privacy Policy

Last updated: June 2026

This is a template draft to be reviewed by Old Auction House and a legal adviser before going live.

1. Who we are

Old Auction House (“OAH”) is the data controller of personal data collected through oah.co.uk and at our restaurant. You can contact us at hello@oah.co.uk.

2. What we collect

Reservation and enquiry data: name, email, phone, date, party size, special requests.
Voucher purchase data: billing name, email, postal address, payment confirmation.
Marketing data when you opt in: email and preferences.
Technical data: IP address, device, browser, pages visited (via cookies, see Cookie Policy).

3. How we use it

To confirm and manage your reservation or event booking.
To process and deliver vouchers.
To respond to enquiries.
To send marketing communications (only with your consent).
To improve our website and services.
To comply with our legal obligations.

4. Legal basis

We process your personal data on the basis of contract performance (bookings, vouchers), legitimate interest (improving our service, responding to enquiries), consent (marketing, non-essential cookies) and legal obligation (accounting, taxation).

5. Who we share with

We share personal data only with service providers strictly necessary to operate (payment processor, email provider, ticketing partner, hosting). They are bound by data-processing agreements and only act on our instructions.

6. International transfers

Some service providers may be located outside the UK or EEA. In that case, we rely on adequacy decisions or standard contractual clauses to protect your data.

7. Retention

We keep your data only as long as needed for the purposes above and to comply with legal obligations (in particular accounting records for 6 years).

8. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise these rights contact us at hello@oah.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk).

9. Changes

We may update this policy from time to time. The current version is always available on this page.

Book a Table

FAQ

Book a Table

Frequently asked questions

🍽 Food

🍷 Drinks

🎭 Themed Events

🎈 Kids Party

🥘 Catering

🏛 Private Hire

Do you cater for dietary requirements? ▾

Absolutely. We offer vegan, vegetarian, and gluten-free options. Please mention any allergies or dietary needs when booking.

Where do you source your ingredients? ▾

We import key ingredients directly from France, cheeses, charcuterie, wines and seasonal produce. Everything else is sourced from trusted local suppliers.

Is the menu seasonal? ▾

Yes, our menu changes seasonally to reflect the freshest produce available, with a strong influence from French regional cuisine.

Do you have a wine list? ▾

Yes, we have an extensive wine list featuring French imports from Burgundy, Bordeaux, Champagne and more.

Can I bring my own wine? ▾

We have a corkage policy in place. Please contact us for details and pricing before bringing your own bottle.

Do you offer non-alcoholic options? ▾

Absolutely. We have a full range of mocktails, soft drinks, fresh juices, and hot drinks on our menu.

Is there a dress code? ▾

Dress codes vary by event, smart casual is the standard. Specific themed events may have a dress code mentioned on the event page.

How do I buy pre-sale tickets? ▾

When an event is scheduled, a dedicated section appears on the Themed Events page with a direct link to our ticketing partner.

What is the cancellation policy? ▾

Tickets are generally non-refundable but may be transferred to another guest. Please check the specific terms at the time of purchase.

What is the minimum age? ▾

Our kids party packages are designed for children aged 3 and above.

Can we bring our own cake? ▾

Yes, you are welcome to bring your own cake. We can provide plates and cutlery for serving. Let us know in advance.

What add-ons can I rent? ▾

We offer red carpet, photo booth, floral arrangements, and more. Ask our team for a full list when booking.

What is the minimum number of guests? ▾

Our catering service is best suited to medium and large events. Contact us and we will advise based on your date, menu and location.

How far will you travel? ▾

We cover Tunbridge Wells and nearby areas. Travel outside Tunbridge Wells may be available with an additional charge.

How far in advance should I book? ▾

We recommend booking at least 4–6 weeks in advance, especially for weddings and large corporate events.

Can I hire the whole restaurant? ▾

Yes, we offer full exclusive use of the venue. Contact us via the Private Hire enquiry form for a tailored quote.

Is there a minimum spend? ▾

Yes, a minimum spend applies. It varies depending on the day and duration. Please enquire for specific details.

Can I bring my own DJ? ▾

Outside entertainment is permitted subject to prior approval. We also have recommended suppliers available.

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